Italian Speaking Social Media Customer Service - Belfast

Bilingual Social Media Customer Service Representative – Belfast

Are you passionate about social media and fluent in both Italian and English?

Join our team in Belfast and engage with customers across digital channels—Social Media, Calls, Emails, WhatsApp, Chat, and more. Deliver exceptional support in a fast-paced, modern environment representing leading international brands.

What you'll get

• (£12.99/hr; £27,019.20/year)
• Full time position, 40 hours per week across a 24/7 schedule

What You’ll Do:

• Provide outstanding customer support in both Italian and English, ensuring a ‘white glove’ experience across forums, social media, and product review platforms.
• Own and resolve technical issues by using provided tools and your problem-solving skills.
• Tailor your responses to suit every customer, reflecting brand personality with professionalism, empathy, and creativity.
• Monitor online platforms, identify and escalate customer pain-points, and help build a thriving online community.
• Contribute to a collaborative knowledge base and create engaging, brand-aligned user-generated content.

What We Look For:

• Exceptional written and verbal communication skills in English and Italian (minimum B2 CEFR)
• Genuine enthusiasm for social media and customer service.
• Strong technical awareness and familiarity with online resources to resolve customer issues.
• Stellar attention to detail, creativity in written communication, and calmness under pressure.
• A team player willing to learn and adapt to brand style and tone.

Desirable:

• Experience with social media platforms, customer service (especially non-voice), and online forums.
• Knowledge of virtual reality products or gaming communities.

Why Join Us?

• Full-time, permanent role from our modern Belfast site.
• Dynamic, supportive team environment.
• Opportunity to drive user satisfaction, build your skills, and represent global brands.

Apply now and transform your passion for digital communication into a rewarding career!