German-Speaking Customer Support Advisor

Location: Gdansk, Poland (office-based)
Contract Type: Full-time, Part-time, or ¾-time available
Hourly Rate: 49 PLN/hour
Estimated Annual Salary: approx. 102,000 PLN/year (based on full-time: 8 hrs/day, 5 days/week)

Join the support team for one of the world’s most well-known travel and hospitality platforms (name confidential). You’ll be helping German-speaking customers with their bookings, enquiries, and service needs. It’s a people-first role with training, stability, and strong earning potential.

Key Responsibilities:

• Assist customers via phone and email regarding bookings, questions, and complaints

• Offer helpful, accurate information and solutions in a professional manner

• Deliver excellent service in every interaction

• Work collaboratively as part of a high-performing, multilingual team

Schedule & Contract:

• Working Hours: 07:00 – 21:00 (shifts scheduled within this range)

• Days: Monday to Sunday (approx. 2 weekends per month)

• Work Mode: On-site only (Gdansk)

• Contract Options:

  • Umowa zlecenia (for students under 26)

  • Umowa o prac? (for all other candidates)

What You’ll Need:

• German at C1 level

• English at B2 level or higher

• Strong communication skills and attention to detail

• Willingness to work shifts including some weekends

• Eligibility to work in Poland and based near or in Gdansk

Salary & Benefits:

• 49 PLN/hour

• Estimated full-time salary: ~102,000 PLN/year

• Performance bonus: up to 5% monthly

• Retention bonus: up to 1,500 PLN every 6 months

• After 1 year: $150 platform credit reward

If you're a fluent German speaker ready to join a stable, international company in Gdansk, apply today and start building your next career move.