German Customer Service - Remote Anywhere in Bulgaria

German-Speaking Customer Support Specialist (Remote – Bulgaria)
 

Are you fluent in German and passionate about helping people? We’re looking for a Customer Support Specialist to join a dynamic international project in the e-commerce space, supporting users in resolving issues related to purchases and disputes.

What You’ll Do:

• Handle customer queries via phone and email

• Support users with cases where items are not received, arrive damaged, or where sellers are uncooperative

• Assist with dispute resolutions and appeals

• Provide high-quality service while following internal policies and procedures

• Work confidently with internal systems (basic English required for internal tools)

Working Hours:

• Monday to Friday: 09:00 – 23:00

• Saturday & Sunday: 10:00 – 21:00

What We Offer:

• Monthly Gross Salary: 2,300 BGN

• Bonuses:

• 300 BGN gross monthly attendance bonus (after training)

• 10% quality performance bonus (starting from the 4th month)

• Signing Bonus totalling 1,800 EUR gross:

• Month 1: €500

• Month 2: €250

• Month 3: €250

• Month 4: €400

• Month 6: €400

Requirements:

• Fluent German (C1) – written and spoken

• Basic English (A1/A2) – to navigate internal systems

• Strong communication skills and problem-solving abilities

• Previous customer service experience is an advantage, but not required

Why Join Us?
This is a chance to be part of a leading e-commerce support team, in a fully remote position with structured bonuses and long-term development potential.

German-Speaking Customer Support Specialist (Remote – Bulgaria)

Are you fluent in German and passionate about helping people? We’re looking for a Customer Support Specialist to join a dynamic international project in the e-commerce space, supporting users in resolving issues related to purchases and disputes.

What You’ll Do:

• Handle customer queries via phone and email

• Support users with cases where items are not received, arrive damaged, or where sellers are uncooperative

• Assist with dispute resolutions and appeals

• Provide high-quality service while following internal policies and procedures

• Work confidently with internal systems (basic English required for internal tools)

Working Hours:

• Monday to Friday: 09:00 – 23:00

• Saturday & Sunday: 10:00 – 21:00

What We Offer:

• Monthly Gross Salary: 2,300 BGN

• Bonuses:

• 300 BGN gross monthly attendance bonus (after training)

• 10% quality performance bonus (starting from the 4th month)

• Signing Bonus totalling 1,800 EUR gross:

• Month 1: €500

• Month 2: €250

• Month 3: €250

• Month 4: €400

• Month 6: €400

Requirements:

• Fluent German (C1) – written and spoken

• Basic English (A1/A2) – to navigate internal systems

• Strong communication skills and problem-solving abilities

• Previous customer service experience is an advantage, but not required

Why Join Us?
This is a chance to be part of a leading e-commerce support team, in a fully remote position with structured bonuses and long-term development potential.