Danish Customer Service - 132,000 PLN Salary

We are looking for a Danish-speaking Customer Service Specialist to support customers of a leading TV and streaming service provider. In this role, you will assist both business and residential customers with billing, contracts, and technical support, ensuring a smooth and high-quality service experience.

Key Responsibilities:

• Provide first and second-line support for customers using TV and streaming services.
• Handle billing and contract inquiries, ensuring clarity and customer satisfaction.
• Assist with technical troubleshooting, guiding customers through issues related to their service.
• Process customer complaints professionally and efficiently.
• Conduct outbound calls for feedback collection and payment reminders.

Requirements:

• Fluent Danish (C1) and English (B2) – both written and spoken.
• At least six months of customer service experience.
• Strong communication skills and a service-oriented mindset.
• Basic administrative and technical knowledge.
• Availability to work five days per week in rotating shifts:
  • Monday to Friday: 09:00 – 19:00
  • Weekends: 10:00 – 16:00

What We Offer:

• Competitive salary: 11,000 PLN gross per month + additional benefits under an employment contract.
• Comprehensive benefits package including MyBenefit/Multisport, LuxMed, language classes, and group insurance.
• Office-based role from anywhere in Poland with a dynamic and supportive team.
• In-depth training to prepare you for success in the role.
• Opportunities for career growth within an international company.

If you are looking for a long-term career opportunity in customer service, apply today and be part of a company that delivers high-quality TV and streaming services to customers across the region!