Location
Lisbon
Portugal
Language
German
Salary
21845.00
Euros
Benefits
Meal Allowance on working day €7.17
About the Role
German Speaking Content Moderation - Lisbon
Are you looking to work for Airbnb in Lisbon and have fraud or financial experience, as well as being a German speaker? Then look no further!
Benefits
- Basic of €870 per month x 14
- 1st bonus of €50 per month guaranteed
- Language bonus of €200 per month guaranteed
- €150 per month in a permeance bonus, so long as you turn up on time and do a good job, this is guaranteed.
- Loyalty bonus of €300 paid every 3 months guaranteed
- €7.17 in food per day worked
- Medical and Dental insurance
- €1000 signing bonus
- Flight reimbursed to the value of €200 on completion of 3 months
- €400 is paid per month for the first 4 months to support with accommodation costs.
What you'll be doing
- Respond professionally and with empathy to Inbound/Outbound phone calls, messaging, chat channels including urgent situations.
- The core work of an Aircover Support Specialist is to provide excellent community support by investigating, evaluating and resolving claims for hosts and guests filling a claim under our Airbnb Host Damage Protection, Host Liability Insurance, Experience Liability Insurance.
- Focused on fully understanding policies and their rationale, while implementing those to ensure the best interest of our community is satisfied.
- Investigate, identify and escalate issues appropriately by prioritizing urgent and sensitive matters.
- Implementation of emergency plans and ability to communicate them in an effective and sensitive manner to individuals needing support.
- Management of cases with varying complexities involving safety concerns by using trauma informed methodology and best practices.
- Provide exceptional Claims service for our user-facing protections such as our Host Damage Protection, Host Liability Insurance, Experience Liability insurance and other support tolls offered by Airbnb. •
Apply today to find out more!
