Location
Sofia
Bulgaria
Language
Romanian
Salary
38400.00
BG lev
About the Role
This is your opportunity to work for a global leader in customer experience services, employing over 300,000 people across 40 countries. The company is renowned for transforming customer experiences and empowering its people to achieve their full potential. Those who join become part of a diverse, global team where innovation, collaboration, and personal growth are at the forefront. Employees here embark on a journey of impact, learning, and success, within a company that consistently ranks among the best in its field.
Sector - Tobacco Industry
Do you love helping others? Do you have a knack for turning challenging situations into positive experiences? Do you love talking? If you’re a natural communicator with a heart for service and problem solving, we want you! We’re looking for multilingual customer-focused individuals to join a global force, respected and recognised for the paramount customer care they deliver year after year.
What You’ll Do:
- Connect with customers through phone, email, and live chat to provide friendly, support.
- Handle customer inquiries, troubleshoot and resolve queries with empathy, and efficiency.
- Work closely with your colleagues to share knowledge, strategies, and insights to continuously improve service.
Salary and Benefits:
3200 BGN Gross per month
Benefits
- Full-time role, Monday – Friday, 8am-10pm and Saturday and Sunday 10am-6pm on shift bases (working 5 days a week and 8 hours per day)
- Competitive salary with monthly performance-based bonuses
- Convenient office location, close to bus and metro stations
- Comprehensive initial training and onboarding (fully paid)
- Continuous training and upskilling programs via the company University
- Professional development and career navigation programs
- Health and wellbeing initiatives
- Relocation support if needed - Flight paid for and 2 weeks free accommodation in a hotel.
- Additional benefits: Health & life insurance, Multisport card, transport allowance, bonuses for life events, extra paid leave for education, corporate discounts, company events, and more!
" Be where you want to be"
