German Speaking Customer Service - Airbnb

German Speaking Content Moderation - Lisbon

Are you looking to work for Airbnb in Lisbon and have fraud or financial experience, as well as being a German speaker? Then look no further!
Benefits - Package worth €21k

• Basic of €870 per month x 14
• 1^st bonus of €50 per month guaranteed
• Language bonus of €200 per month guaranteed
• €150 per month in a permeance bonus, so long as you turn up on time and do a good job, this is guaranteed. 
• Loyalty bonus of €300 paid every 3 months guaranteed
• €7.17 in food per day worked
• Medical and Dental insurance
• €1000 signing bonus

• Flight reimbursed to the value of €200 on completion of 3 months 
• €400 is paid per month for the first 4 months to support with accommodation costs.

What you'll be doing

• Respond professionally and with empathy to Inbound/Outbound phone calls, messaging, chat channels including urgent situations. 
• The core work of an Aircover Support Specialist is to provide excellent community support by investigating, evaluating and resolving claims for hosts and guests filling a claim under our Airbnb Host Damage Protection, Host Liability Insurance, Experience Liability Insurance.
• Focused on fully understanding policies and their rationale, while implementing those to ensure the best interest of our community is satisfied.
• Investigate, identify and escalate issues appropriately by prioritizing urgent and sensitive matters. 
• Implementation of emergency plans and ability to communicate them in an effective and sensitive manner to individuals needing support. 
• Management of cases with varying complexities involving safety concerns by using trauma informed methodology and best practices. 
• Provide exceptional Claims service for our user-facing protections such as our Host Damage Protection, Host Liability Insurance, Experience Liability insurance and other support tolls offered by Airbnb. •

Apply today to find out more!