Customer Experience Associate Greek Speaking

This is your opportunity to work for a global professional services company with over 700,000 employees serving clients in more than 120 countries. As one of the world’s most successful and innovative companies, it is at the forefront of delivering transformational solutions to leading organisations. Those who join are empowered to drive change, innovate with purpose, and excel in their careers. The journey here is one of unparalleled growth, impact, and fulfilment within a company that leads in consulting, technology, and outsourcing.
Sector - social media



What You'll Do:

• The support is provided through different channels – live chat, email and phone

• Responsibility for helping these customers through support and by demonstrating the value of the multi-channel advertising solutions

• Be an advocate of our organisation and strive to exceed in customer satisfaction ratings

• Provide product and tool support to improve the overall client’s experience

• Identify trends and solve problems facing multiple business customers

 

 

 

Skills and Experience:

• Full fluency in Greek and fluency in English (mandatory)

• Prior experience of the client product in conjunction with strong SLA metrics (preferably)

• Experience working in longtail segment essential (preferably)

• Prior work experience in the marketing or technology sector is a big plus

• Advanced knowledge of online advertising and social media products (preferably)

• Excellent analytical and Troubleshooting skills

• Experience of working with web domains and Shopping platforms

• Exceptional grammar and the ability to construct emails efficiently

 

Key Requirements:

• Valid work permit (mandatory) for working in Portugal

• Complete Compulsory Education (minimum required)

• Demonstrates speed, agility, critical-thinking, problem-solving skills and ability to act quickly on given directions

• Interest in Marketing, social media and/or Data Analytics

• Able to adapt to continuously and learn fast

• Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience

• Resolves customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas to support them

• Self-driven with strong attention to detail and the ability to follow tasks through to conclusion

• Ability to multi-task and work under pressure

• Excellent communication skills: verbal, written and listening